City Partner logoCity Partner
Municipal services & billing specialists

We resolve your municipal service and billing problems

City Partner acts for property owners, body corporates, residents' associations and businesses across all nine South African provinces — correcting accounts, challenging overcharges and getting services restored.

Log your issueCall 087 265 3038

Municipal billing disputes

Overcharges, estimated accounts and historic debt corrected with the municipality.

Meter readings & audits

Faulty meters, wrong tariffs and unread meters verified and re-billed correctly.

Electricity service faults

Outages, wrongful disconnections and reconnection delays escalated on your behalf.

Water & sewer issues

Leaks, unexplained consumption spikes and blocked infrastructure logged and tracked.

Rates & valuation objections

Property valuations reviewed and objections lodged within municipal deadlines.

Bulk & commercial accounts

Body corporates, HOAs and businesses supported with multi-unit account management.

Who we help

Whether it is one household account or an entire scheme, we deal with the municipality so you do not have to.

Property owners

Individual homeowners and landlords with incorrect rates, water or electricity accounts.

Body corporates

Sectional title schemes needing bulk account reconciliation and dispute management.

Residents' associations

Community bodies escalating service delivery failures on behalf of their members.

Businesses

Commercial and industrial premises with tariff, demand and metering disputes.

Nationwide municipal coverage

We work with metros, district and local municipalities in all nine provinces of South Africa.

  • Gauteng
  • Western Cape
  • KwaZulu-Natal
  • Eastern Cape
  • Free State
  • Limpopo
  • Mpumalanga
  • North West
  • Northern Cape

How it works

01

Share your issue

Send us your municipal account and a short description of the problem.

02

We audit the account

We verify readings, tariffs, charges and history to find exactly what went wrong.

03

We engage the municipality

We lodge the dispute, follow the correct process and track it to a reference-backed outcome.

04

Resolution & report

You receive the corrected account, credits where due and a clear written summary.

Talk to City Partner

Send us your query and we will come back to you with the next steps.